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Frequently Asked Questions
Frequently Asked Questions (FAQ) for LightRemit Cross-border Remittance
Contact UsI cannot complete the on-boarding process via LightRemit mobile application?
For certain document types, such as the Thai National ID (NID) or Passport, it is imperative to scan the authentic physical document. To facilitate this process, please ensure that you grant the LightRemit mobile application access to your mobile camera. Additionally, if you are scanning a passport, ensure that your mobile phone is equipped with an NFC scanner. Should you encounter any challenges while attempting to perform the document scan or have any inquiries, please do not hesitate to contact our customer support for assistance.
I cannot scan QR code via mobile banking?
If you encounter challenges scanning the QR code for remittance payment, please be aware that multiple reasons may contribute to the unsuccessful scanning of your QR code. The following are potential factors:QR Code Expiry: Failure to perform QR scanning within 3 hours after the creation of the remittance transaction.Mismatched Account Owner Name: The name of the account owner used for scanning does not align with the registered name in LightRemit.Previously Paid QR: The QR code has already been successfully paid.Amount Discrepancy: The amount you are attempting to transfer does not match the specified remittance transaction.Should you encounter any difficulties during the QR scanning process, kindly contact our customer support for assistance
What information do I need to provide for a cross-border remittance?
Typically you will need to provide details such as the recipient's name, bank account number, the receiving bank's name and address, and the purpose of the remittance. Additionally, some countries may require specific information to comply with regulations. Please provide all the required receiver information via LightRemit mobile application.
How long does it take for cross-border remittances to be processed?
The processing time for cross-border remittances can vary based on the service provider, the countries involved, and the chosen transfer method. It may take anywhere from a few minutes to several business days.
Are there any fees associated with cross-border remittances?
Yes, there are fees associated with cross-border remittances. These fees can include transaction fees, currency conversion fees, and service charges. It's essential to check on the remittance transaction details via the LightRemit mobile application before confirming the transaction.
How can I track the status of my cross-border remittance?
You can monitor the status of your transfer using the LightRemit Mobile application under the transaction history menu.
Can I cancel or modify a cross-border remittance after initiating it?
Once a cross-border remittance is initiated, it is challenging to cancel or modify the transaction. It's crucial to double-check all the details before confirming the transfer to avoid any complications.
Are there any restrictions on the amount of money I can send through cross-border remittance?
The limits on the amount you can send through cross-border remittance is 800,000 THB per day according to Bank of Thailand regulations.
What happens if there is an issue with my cross-border remittance?
In case of any issues, such as delays or discrepancies, contact our customer support immediately. They should be able to assist you in resolving the problem and providing information on the status of your remittance.
How to Close Your Account
If you wish to close your account, simply contact our customer support team using your registered email address. Send an email to our customer support [support@inception.asia], and our team will assist you with the account closure process.
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